Refund policy

We want your harness to arrive right. If something is wrong with your order, we'll fix it.

What we cover

If your order arrives damaged, faulty, or isn't what you ordered (the wrong item, colour or size was sent), tell us within 14 days of delivery and we'll send you a replacement or a refund.

How to ask

Email mmdambell@gmail.com within 14 days of delivery. Include your order number and photos or a short video that show the problem.

What we can't accept

• Returns because you changed your mind.
• Returns because the size you ordered doesn't fit. Please measure your dog's chest and neck and check the size guide on the product page before you order.
• Damage that happens after delivery, for example from chewing.

Late or missing parcels

If your parcel hasn't arrived, email us with your order number and we'll look into it.